FAQ'S

You can subscribe to our emails by entering your email address in the Sign Up & Save 10% Email Signup Field in the footer of our site.

To be removed from our email list, simply click on the “Unsubscribe” link found at the bottom of the email received.

Shipping, Returns & Exchanges, International Orders

What Methods of Payment are accepted?

Currently Natru Care accepts the following forms of payment: Visa, America Express, MasterCard, Discover, PayPal and Afterpay.

Where can I track my order?

Once your order has shipped, you will receive a Shipment Confirmation email. This email will contain your tracking number as well as a link to track your package.

Can I cancel my order?

When an order is placed on mynatrucare.com we begin processing the order immediately, to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted.

My Order shows delivered, where is it?

With the tracking number provided on your shipping confirmation, please contact your local Post Office or UPS (depending on which carrier delivered your order) for any further delivery details. If you are unable to locate it through the carrier, please email infonatrucare@gmail.com

What happens if a product is backordered?

Should an item on your order be out-of-stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.

What are your delivery options?

If US ground or free US ground shipping is selected, your order will ship via the USPS. If our 2 day or overnight shipping options are selected, your order will ship via UPS. If you ordered Internationally, your order will be shipped via DHL.

I received damaged products, what is your return policy?

Defective and/or damaged merchandise must be reported within 14 days of delivery in order to be replaced. Please notify us by email at infonatrucare@gmail.com and send a photo of the damaged goods with a description of what is defective/damaged.

I returned my order, where is my refund?

Natrucare will issue a refund within 14 business days of receiving and processing your returned order in our warehouse.

Where do I ship returns?

B all Natural Corp

8118 Via Di Veneto

Boca Raton, FL 33496

Do you offer gift wrapping services?

Natru Care does not currently offer gift wrapping.

I am an international customer. Where can I purchase your products?

The team Natru Care are working for the order our international customer.

What are the Benefits of the Ingredients used in Natru Care Products?

Natru Care uses many organic and natural products concentrates as our base. Organic and natural oils are rich in potent antioxidants, essential vitamins, vital phytonutrients and powerful hydroxy acids and also help with the penetration of our other active age defying ingredients.

Antioxidants help prevent the visible signs of aging (by fighting free radical damage), thus bringing back the skin’s natural radiance. Natru Care combines certified organic and natural ingredients with age-defying antioxidants, performance-oriented peptides, refining hydroxy acids, essential vitamins and nutrients, to achieve healthy looking, radiant skin.

Natru Care products are pH balanced and formulated for even the most sensitive skin.

Who certifies your ingredients?

Rest assured that all Natru Care organic and natural ingredients are certified by a United States Department of Agriculture (USDA) approved agency. Our ingredients have a certificate of analysis that proves that they are natural or organic.

Why use skincare products made with natural and organic ingredients?

Because your skin can absorb up to 64% of what you place on it, why not use the most healthful products on the market? People use organic beauty products for the same reason they buy organic food because they care about their health, their family’s health and the environment.

Why does Natru Care avoid harsh parabens preservatives?

Parabens are synthetic preservatives that are commonly used in beauty products. Several researchers reported that parabens were found within human breast tumors. Natru Care is a companies completely Paraben free.

What ingredients should I avoid?

Parabens, propylene or butylene glycols, petroleum, sulphates, PEGs, TEA, DEA, phthalates, GMO, silicones, artificial dyes or synthetic fragrances, mineral oils and chemicals.

Why do most companies use petroleum as a base and what is butylene and propylene glycol?

There are many leading researchers that have proven that the dozens of ingredients that are commonly used in both prestige and drugstore personal care products are potentially harmful. These researchers have proven that many of these ingredients are endocrine and estrogen disrupters. Medicine has also proven that endocrine and estrogen disrupters increase the incidence of certain cancers. Two good websites to look at for more information are:

Environmental Working Group
Breast Cancer Prevention Partners

I’ve heard that there is quite a bit of research on the potential effects of all these unnecessary chemicals and additives in beauty products. Where can I find more information? Some cosmetic companies are not in the business of health or environment; they are in the business of beauty. Beauty products in the United States are largely unregulated with the exception of two areas: SPF values Organic labeling in the State of California.

How Long is your Shelf Life, and What do you Preserve With?

Natru Care wants to assure that you have the most safe and clean beauty products that are also authentically natural and organic. After purchasing and opening, all beauty products should be completely used within 6 months—most of our clients use our products within two or three months! Our products are made by hand and in small batches to guarantee quality of your skin care.

Your safety is our first concern and as a result, Natru Care has worked diligently to find safe preservative alternatives to parabens and other harsh preservatives but that provide effective protection for you. The food grade preservatives we use, are the same types of preservatives that are found in snack bars in your health food stores. We have a variety of preservative systems, the latest systems include: radish root, Sodium benzoate, potassium sorbate and more. These preservatives generally result in “green” ratings on Skin Deep and are approved by Whole Foods premium standards.

FAQ'S

Shipping, Returns & Exchanges, International Orders

Contact Us

© 2022 Natru Care | Powered by Vansmartec Systems